Data Privacy Policy

At Travelite Travel and Tours Co. (Travelite), we are deeply committed to protecting your privacy and ensuring that your personal data is handled responsibly, ethically, and in full compliance with applicable privacy laws. This Data Privacy Policy outlines how we collect, use, store, disclose, and safeguard your personal information when you interact with us—whether as a client, partner, service provider, employee, or website visitor.

 This policy is primarily guided by the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines and its Implementing Rules and Regulations, which govern the protection of personal data within the country. In addition, where applicable, this policy aligns with global data protection standards, including but not limited to:

• The General Data Protection Regulation (GDPR) of the European Union
• The California Consumer Privacy Act (CCPA) of the United States
• Other data privacy laws relevant to jurisdictions in which we operate or where our clients reside

By accessing our website, communicating with us, or availing of our services, you agree to the terms of this Data Privacy Policy and acknowledge that your personal data may be processed in accordance with both Philippine laws and, where applicable, international data protection frameworks.

Travelite recognizes the importance of transparency, accountability, and consent in data processing. We are committed to securing your information through physical, technical, and organizational safeguards, and to upholding your rights as a data subject, no matter where you are in the world.

1. Statement of Policy

Travelite Travel and Tours Co. (Travelite) is committed to protecting the privacy of its clients, partners, employees, and all individuals whose personal data it collects, uses, stores, and processes. This Privacy Policy outlines how Travelite complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and ensures the confidentiality, integrity, and availability of personal data under its control and custody.

2. Collection of Personal Data

Travelite collects personal data through various means, including its website, social media, email, phone, third-party platforms, booking forms, and in-person transactions. The types of personal data we collect may include:

• Full name
• Date of birth
• Nationality Contact number(s)
• Email address
• Passport or government-issued ID details
• Travel preferences and history
• Emergency contact details
• Billing and payment information
• Company/employer name (if applicable)
• Other information relevant to travel services

3. Purpose of Collection and Use

Travelite uses your personal data for the following purposes:

• Processing travel bookings, payments, and reservations
• Providing travel documentation, itineraries, and related services
• Coordinating with airlines, hotels, transport providers, and tour operators
• Customer support, inquiries, and complaints
• Compliance with regulatory and legal requirements
• Marketing and promotional communications (subject to consent)
• Safety, health, and security management (e.g., COVID-19 protocols)
• Internal analytics and service improvement

4. Legal Basis for Processing

Travelite processes personal data based on any of the following lawful grounds:

• With the data subject’s consent
• When necessary to fulfill a contractual obligation
• To comply with legal or regulatory requirements
• To protect the vital interests of the data subject
• For Travelite’s legitimate interests, provided such interests do not override the fundamental rights and freedoms of the data subject

5. Data Sharing and Disclosure

Travelite may share your personal data with:

• Airline companies, hotels, transport providers, and local tour operators
• Government agencies (e.g., Bureau of Immigration, Department of Tourism)
• Insurance providers or embassies for visa and travel requirements
• IT and cloud service providers supporting our operations
• Other third-party service providers performing functions on our behalf

We require these parties to maintain the confidentiality and security of your data and to use it only for the intended purposes.

6. Data Retention

Travelite retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws, such as for audit and tax purposes. After such period, personal data is securely destroyed or anonymized.

7. Rights of Data Subjects

Under the Data Privacy Act, you have the following rights:

• Right to be informed – to know when and how your data is being processed
• Right to access – to request copies of your personal data
• Right to object – to withhold or withdraw consent to data processing
• Right to erasure or blocking – to request deletion or blocking of data
• Right to data portability – to obtain and reuse your data for your own purposes
• Right to damages – to be indemnified if your rights are violated
• Right to file a complaint – with the National Privacy Commission (NPC) You may exercise these rights by contacting our management (see Section 11).

8. Security Measures

Travelite implements appropriate organizational, physical, and technical security measures to protect personal data against loss, unauthorized access, disclosure, alteration, and destruction. These measures include:

• Data encryption and secure servers
• Firewall and anti-virus protection
• Access controls and authentication
• Regular data privacy audits and staff training
• Strict policies on third-party access and data sharing

9. Use of Cookies

Travelite’s website may use cookies and other tracking technologies to enhance user experience and analyze web traffic. You may manage or disable cookies through your browser settings.

10. Third-Party Websites

This website may contain links to third-party sites. Travelite is not responsible for the content or privacy practices of such external websites. Users are advised to read their respective privacy policies.

11. Contact Information of the Management

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact:

Travelite Management

Travelite Travel and Tours Co.
No. 09 AVAGAR Building, Molave corner North Escario Streets
Camputhaw, Cebu City 6000 Cebu, Philippines
Email: info@travelite.com.ph

1. Changes to the Policy

Travelite reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our services constitutes your acceptance of the revised policy.

13. Effectivity This Privacy

Policy is effective as of April 4, 2025 and shall remain in force unless superseded by a new version.