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Travel Guidelines & Policies

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Plan with Confidence. Travel with Ease.

At Travelite Travel and Tours Inc., we believe that a well-informed traveler is a confident traveler. To ensure a smooth, safe, and enjoyable journey, please take a moment to review our travel guidelines and policies below.

1. Booking & Reservation Policy

  • Advance Booking Recommended: Book at least 15–30 days in advance, especially during peak seasons.
  • Payment Terms: A deposit is required to confirm your reservation. Full payment deadlines will vary by package.
  • Reservation Changes: Changes to names, dates, or itineraries must be submitted in writing and may incur applicable fees.
  • Travel Documents: Passports must be valid for at least 6 months beyond travel dates. Visas and other requirements are the traveler’s responsibility unless otherwise stated.

2. Cancellation & Refund Policy

  • Cancellation Requests: Must be made in writing via email.
  • Cancellation Charges: Subject to the terms of airlines, hotels, and tour providers.
  • Refunds: Processing time is typically 30–45 days and depends on the policies of our suppliers.
  • Non-Refundable Fees: Visa processing, service fees, and partially used services are non-refundable.

3. Travel Guidelines

  • Arrival Time: Arrive at least 3 hours prior to international flights and 2 hours for domestic.
  • Baggage Allowance: Check airline-specific limits. Travelite is not responsible for excess baggage charges.
  • Health & Safety: Follow local health protocols. Travelers may be required to show proof of vaccination or testing.
  • Travel Insurance: Strongly recommended. Coverage should include medical emergencies, trip delays, and cancellations.

4. Code of Conduct

  • Respect local customs, culture, and laws.
  • Follow the instructions of tour guides and coordinators.
  • Any disruptive or unsafe behavior may result in removal from the tour at the traveler’s expense.

5. Data Privacy

All personal data collected is protected under the Data Privacy Act of 2012 (RA 10173). Travelite only uses personal information for booking, visa processing, and necessary travel coordination. Please refer to our Privacy Policy for more information.

6. Changes & Force Majeure

Travelite reserves the right to:
  • Modify itineraries due to weather, political conditions, or operational concerns.
  • Substitute hotels or destinations with equal or better alternatives when necessary.
  • Cancel or reschedule tours in cases of force majeure (e.g., natural disasters, pandemics).

Questions or Concerns?

Our travel consultants are here to assist you every step of the way.
  • Call us or email info@travelitecebu.com for clarification or support before and during your trip.
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